We hope that this never happens, but in the event that you're unhappy with one of our products, we'll gladly issue a refund for the purchase price of the item if it is returned in new condition within 7 days of arriving at your destination. The buyer is responsible for all shipping fees.
If our product is the wrong size or color for you, we will exchange it for the correct product within 14 business days of the purchase date. The original item must be returned in like new condition. The buyer is responsible for all shipping fees.
If you've requested any modifications or customizations WE WILL NOT be able to accept a return or a refund as it is NOT a product design we have displayed on our website and cannot be resold.
At BEXAR Goods Co. we stand for quality and craftsmanship. Our products are guaranteed against defects in materials and craftsmanship. Warranty covers manufacturers defects and/or defective leather or canvas. It does not cover neglect, misuse, staining, or the natural patina process.
For leather items: all of the natural range markings are visible. The beauty of each leather item is characterized by unique varying grain patterns and the subtleties of color and texture created by dyes and finishes. Please allow/expect some of these natural markings and subtleties with any leather item offered.
All items are made to order. As a result, please allow up to 2 to 3 weeks for shipment of product. Current Porter orders will ship within 6 weeks of order placement. All packages are insured. We are not responsible for filing any claims that a package was not received. This is the buyers responsibility.
Customer is responsible for any customs charges or fees that may be incurred by shipping to an international destination.
Protecting your online ordering information is very important to Bexar Goods Co. We use standard encryption technology (SSL-secure socket layer) that guarantees the safety and protection of your order. We neither sell nor share your information to outside companies or third parties.